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Refund Policy

Refund Policy

Refund & Cancellation Policy

Authorization to Operate and Transport

The carrier and driver are jointly and separately authorized to operate and transport motor vehicles between the pickup location and the destination specified in the auto transport order contract.

Trucking Damage Claims

Damage claims during transportation are covered by the carrier, with cargo insurance ranging from $100,000 to $250,000 per load, and a minimum of $750,000 in public liability and property damage coverage. Claims must be noted and signed for at the time of delivery and submitted in writing within 15 days of delivery.

Luggage and Personal Property

Personal property must be limited to the trunk, not exceeding 100 lbs., with no heavy articles. Carrier is not liable for vehicle damage due to improper loading of personal items.

Vehicle Condition

Vehicles must be in good running condition with no more than a half tank of fuel. Carrier is not liable for damage caused by leaking fluids, freezing, exhaust systems, or loose antennas. Claims for loss or damage must be noted and signed on the condition report at the time of delivery.

Rescheduling Fee

If the vehicle is not ready as indicated by the shipper, a $75.00 rescheduling fee applies. An alternate representative can take the shipper’s place if they are unavailable for pick-up or delivery. If the vehicle becomes unavailable during a scheduled pick-up window, USHIPUS has the right to cancel the order with no refund.

Pick-Up and Delivery Timing

While USHIPUS aims for prompt transportation, it cannot guarantee specific pick-up or delivery dates. An administration fee of $200 will be charged for orders canceled within one week after the requested available pick-up date. USHIPUS is not responsible for rental vehicle costs or mechanical failures.

Non-Operational Vehicles

A $150.00 fee applies to non-running vehicles, included in the final quote. If a vehicle becomes non-operational during transport, the fee applies to the original quote.

Payment and Cancellation

Shippers must pay the quoted price and agree not to charge back a credit card. This agreement is subject to carrier tariff terms and the uniform straight bill of lading. The agreement cannot be changed without written consent from USHIPUS, which also reserves the right to cancel orders.